Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.
We accept phone orders toll-free at 800-301-3956. Our customer relations advisers are available Monday through Friday 9AM to 6PM ET to answer your questions. We'd love to talk to you!
The delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, please call us at 800-301-3956 Monday through Friday 9AM to 6PM ET. We will do everything we can to accommodate your request whether it is rushing processing, expediting shipping or both!
Orders can be placed on-line using Visa, MasterCard, American Express or Discover Cards. At this time, we are not accepting check or money orders.
Sales tax will only be assessed for orders that are shipped within the state of Georgia (7%).
If your order is shipped directly from one of our vendors, please contact our customer relations department Mon-Fri 9AM -6PM ET at 800-301-3956 for tracking information
Will I get an email confirmation after I place my order?
Yes, you will receive two e-mails. The first will be to confirm your order has been received. Please review your order confirmation immediately upon receipt and call us immediately if any changes need to be made. The second will provide your tracking information once your order has been shipped.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you speak with a customer relations representative Mon-Fri 9AM - 6PM ET at 800-301-3956 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.
Do you require signatures for delivery?
No, do not require signatures for most deliveries. However, UPS may, at their discretion, require a signature. In this event, it is the reciever's responsibility to contact UPS for delivery.
What if my order is undeliverable?
If UPS is unable to deliver your order due to an incorrect address or signature required, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.
[ to top ]
Return Guarantee and Exchanges
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer relations consultants at 1-800-301-3956 Mon-Fri 9am - 6pm ET for a return authorization within 30 days of receipt of your order. Some items are non-returnable and non-refundable such as edible, personalized, cosmetic and personal care items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are manicure sets, lip balms, lollipops, drink mixes, coffee, tea, jelly, honey, olive oil, and pacifiers. Please note, the order must be returned within 30 days of issuance of return authorization. Please follow these easy steps.
Step 1
Enter the return authorization number (RA#) in the appropriate space provided on the return label which is part of the packing slip you received with your shipment. If your order is returned without an RA, there will be a $20 processing fee.
Step 2
Adhere the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
Can I return personalized items?
Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable.
Can I return edible, cosmetic or personal care items?
Due to the nature of these items (i.e. they cannot be resold) edible and cosmetic favors and personal care items are non-returnable and non-refundable. Some examples of non-returnable items are manicure sets, lip balms, lollipops, drink mixes, coffee, tea, jelly, honey, olive oil, and pacifiers.
Do you charge restocking fees?
In order to receive a RA# for return, you must contact us within 30 days of receipt. We will not charge a restocking fee on these returns. Orders returned without prior authorization will be charged a $20 restocking fee.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please call us Mon-Fri 9AM - 6PM EST at 800-301-3956 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer relations specialist will help you file a claim with UPS if needed.
[ to top ]
Shipping
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within five business days. If an item requires personalization, production time could take longer, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering.
To offer you the widest selection of high-quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
Do you ship to Canada?
We ship to Canada and offer pre-payment of customs taxes and duties if you select that option during checkout. The pre-payment amount is currently $20.95. PLEASE NOTE: Some items cannot be shipped to Canada. Check the "In Stock" indicator on the product page. A full-color (red and white) Canadian flag denotes that shipping is available.
Do you ship internationally?
At this time, we do not ship outside the U.S., U.S. territories or Canada.
How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?
We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check individual product pages for details.
If your package weighs under 16 oz, we use UPS Mail Innovations. This service offers economy shipping rates but please allow 7 to 10 business days for delivery.
Will the items on my order ship together or separately?
In order to offer our customers the widest and most unique selection, some items may ship separately. Each shipment will include your gift note and you will not be billed for each shipment – only one shipping charge will be added.
[ to top ]
FAQ's
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog. You can view our entire collection on-line.
What is your contact information for the press?
All press inquiries should be emailed or addressed to the following address: TooCute@Theshopsat24seven.com
I am a vendor. How do I submit my products for consideration?
In our quest for unique products we welcome vendor inquiries. Please email us at TooCute@theshopsat24seven.com
[ to top ]
Privacy and Security Policy
Are on-line transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Read our Privacy & Security Policy
[ to top ]
Edible Items
Are edible items returnable?
Due to the nature of the product, edible items are non-returnable and non-refundable.
What if my chocolate order arrives melted?
All orders containing chocolate should be shipped via UPS next day air during the months of May-September and UPS 2nd day air October - April. We are not responsible for melted orders that are not shipped via these recommended methods or are left outside after delivery. We recommend having your order shipped to an address where an adult will be available to accept the package as a signature is required upon delivery.
When can I expect to receive my order containing edible items?
Edible orders are processed within 5-10 business days. Orders containing chocolate will only ship Monday - Wednesday. If a space is provided on the product page, you may request that your order ships on a certain date to ensure the freshest product possible for your event.
Do you ship edibles outside of the US?
We are unable to ship edibles outside of the US at this time.
Can I ship the non-chocolate items on my order via UPS ground?
If you are ordering chocolate items as well as other items that will not melt, we encourage you to place them on a separate order to reduce your shipping fees.
Why is a cooler and ice pack fee added to my chocolate order?
Some chocolate items require a cooler and ice pack to ensure that they do not melt in transit. This fee ranges from $7.50-$14 and is mandatory.
[ to top ]
Contact Us
If you have any questions and would like to speak with a customer relations adviser, you can contact us by:
Phone: Call us anytime during normal business hours, toll-free at 800-301-3956. We're here Monday through Friday 9AM to 6PM ET to serve you!
E-mail:E-mail us at TooCute@theshopsat24seven.com to ask a question, make a suggestion or get any assistance you may need. Most emails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.
Live Chat: Chat with us live by clicking on the "Live Chat" button in the top right corner of this page. Live chat is also available Monday through Friday 9AM to 6PM ET.
Mail:
Attn: Customer Relations Manager
Too Cute Baby Gifts
2400 Chattahoochee Dr.
Duluth, GA 30097
[ to top ]